Singapore Airlines
Singapore Airlines
Singapore Airlines
Singapore Airlines
Singapore Airlines
Singapore Airlines
Singapore Airlines
Singapore Airlines
Singapore Airlines
Singapore Airlines
Singapore Airlines
Singapore Airlines
Singapore Airlines
The 2009 Airline Survey by the travel and entertainment guide covered 73 international airlines and 16 domestic U.S. carriers, rating premium and economy classes on a 30-point scale covering factors such as comfort, food, in-flight entertainment and luggage policies.
Singapore Airlines, the flag carrier of the Southeast Asian nation and which regularly wins passenger choice awards, scored top marks for its service in both classes.
Hong Kong’s Cathay Pacific tied with Dubai’s Emirates airline for the 2nd slot in the premium-class category while Emirates also scored second-best for its economy class service.
Virgin Atlantic and Air New Zealand were voted as having the third best premium class service and there was a three-way tie for the third ranking in economy class between Japan’s All Nippon Airways, Air New Zealand and Thai Airways.
Among the U.S. airlines, Continental got the best score which Tim Zagat, CEO of Zagat Survey, said was an achievement despite lagging behind the others.
“The newer airlines continue to do well in the survey. Being less expensive to operate, they can therefore afford to provide better service,” Zagat said in a statement.
malaysian airline
malaysian airline
malaysian airline
malaysian airline
malaysian airline
malaysian airline
malaysian airline
When shopping online, a phone call may be required. When this happens, you normally get a crap call centre ‘experience’, which has you running around in circles and not get anything done.
Carla needed to make a call to Malaysia Airlines. She expected the worst, but couldn’t have been more mistaken. Bear in mind we both have never set foot on a Malaysia Airlines plane, so it’s not like we have one of those black cards.
A cursory email to Malaysia Airlines was answered within 5 minutes. You get the number and call it. A completely automated system notifies you of your position in the queue, and the waiting time ahead of you. In our case, position 2 and waiting time of 6 minutes. They then give you a choice, wait, or enter your number and they’ll call you back in 6 minutes time!
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